Service Delivery Lead

We have an exciting opportunity for an experienced Service Delivery Lead to join our team on a full time permanent basis, driving success and performance of our customers and their applications and services, reporting into the Head of IT Service and Operations.

As the Service Delivery Lead you will work closely with the wider IT team and the key business stakeholders to promote a centre of service excellence ensuring that internal customer requirements and service expectations are understood and delivered to time, budget and quality. 

Some of the key activities in this role will be planning, implementing and controlling the review of service provision as well as defining, negotiating and implementing service level agreements for business services. You will be accountable for all change management activities including release and transition stage gates. With full budget responsibility for your services, you will build strong strategic partnerships with key suppliers.

Skills & experience you can bring to the role:

• Extensive experience of end-to-end Application Management
• Excellent communication skills and the ability to articulate IT language into business facing language.
• Strong stakeholder management making a priority of building strong relationships and communication channels with customers including IT Service Partner Teams.
• Proactive ownership approach to problems and issues.
• Ability to manage multiple multi-budget, complex suppliers.
• Experience of customer journey mapping and driving the improvement to customer experience.

What can we offer you?

Along with a competitive salary, car schemes (including cars for family members), discretionary bonus, enhanced pension contributions, private healthcare, 27 days holiday plus bank holidays, 4 x life assurance & health & wellbeing support, we also offer a wide range of flexible benefits to suit you and your lifestyle.

Group IT

In Group IT, we have a unique culture, built on diversity, difference and friendship that inspires us all. What really sets us apart is how we work – not how many vehicles we sell.  We learn from each other, encourage each other, and regularly challenge each other to think differently. Our people have a true passion for what they do, a genuine desire to go further for customers and to give their own careers real momentum at the same time.

The automotive industry is transforming. The rise of EVs, increased connectivity, shared mobility, changing customer expectations, and the technological revolution have brought a raft of new challenges.

The scale of this shift in the way we work means a new focus for IT professionals who are tasked with delivering business change to match Volkswagen Group’s ambitious strategy.

We’re providing innovative solutions, maintaining applications, and optimising security. We're experts in our business processes and systems, and leaders of vast transformation programmes.

We are responsible for projects right across Volkswagen Group UK, so you'll find the work varied and challenging, and there’s plenty of opportunity to spread your wings and become involved in more initiatives.

Volkswagen Group UK

We’re driven by difference. With six big brands under one roof – each with its own history, designs and innovations – we’ve created some of the world’s most iconic vehicles, from luxury sports cars to family camper vans. Here, you’ll discover opportunities, explore ideas and tackle challenges that you won’t find anywhere else.

It takes a range of teams to make the Group successful. We all share the same aim: to deliver sustainable mobility for generations to come, while keeping the customer and their changing demands at the heart of everything we do.

There’s never been a more exciting time to join our industry as it undergoes the biggest transformation for over 100 years. With digitalisation, electrification and driverless mobility all coming to the market, we’re actively looking for people with new skills, knowledge and outlooks. A brave new world demands brave, new, diverse people; so whatever your background, we would love to hear from you.  We know that different perspectives and thought processes are vital as our industry goes through an exciting period of change.

To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage the application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.