Head of Retailer Learning Services

An exciting opportunity has arisen to join our Group Commercial Services team on a fixed term contract basis until March 2027 as Head of Retailer Learning Services leading the National Learning Centre to deliver world-class training and learning to all levels across the Brands' retailer networks.

What you could be doing:

During the contract you will lead the digital transformation of our Learning Management System (LMS) whilst overseeing all aspects of the Brands People Development activity to ensure factory standards are met and the learning solutions are designed to develop the best people and drive network business performance. You will ensure a commercial approach to all decision making enabling continuous improvement in systems and processes on time and within budget.

Skills and experience you can bring to role:

• You will have proven digital transformation and programme management experience, will be results orientated and have the ability to network effectively at a senior level and build effective relationships.
• You will have strong financial acumen and have a proven track record in operational delivery and strategic thinking.
• You will have high energy and a passion for learning and delivering the best results through your team to our customers with an inspirational leadership style.

Retailer Learning Services
Based at the National Learning Centre in Milton Keynes, we train and develop UK retailer staff to deliver great customer service. We’re a centre of excellence for product and technical knowledge and customer experience, so join the team and you’ll be at the forefront of our technological developments and helping to put our customer-focused values at the heart of the network.

It takes a range of teams to make the Group successful. We all share the same aim: to deliver sustainable mobility for generations to come, while keeping the customer and their changing demands at the heart of everything we do.

There’s never been a more exciting time to join our industry as it undergoes the biggest transformation for over 100 years. With digitalisation, electrification and driverless mobility all coming to the market, we’re actively looking for people with new skills, knowledge and outlooks. A brave new world demands brave, new, diverse people; so whatever your background, we would love to hear from you.  We know that different perspectives and thought processes are vital as our industry goes through an exciting period of change.