Automotive Technical Support Specialist

All Locations:

Volkswagen Group UK National Learning Centre - Milton Keynes
All Locations is a required field
All Departments:

Aftersales Service and Technical General
All Departments is a required field
Salary Details:
Grade C2
Vacancy Type:
Permanent - Full time
Advertising End Date:
09 Dec 2025
Internal Advertising End Date:
09 Dec 2025
Job share considered:
Not Specified

Apply now

About The Role
One Aftersales team are recruiting for an Automotive Technical Support Specialist on a permanent full time basis. Reporting into the Technical Support Team Manager, this position will be in based in Milton Keynes.

What you could be doing:
- Essentially providing our Group network (all 6 brands) with high quality technical support/resolutions via group approved contact systems and software (DISS/ODIS), remote diagnosis or dealer on site visits, all as a result of a technical enquiry.
- Taking ownership of information and guidance provided with a customer centric approach whilst meeting group global targets for quality and response.
- Proactively drive case resolution by either remote support or hands-on repair guidance/coaching collaborating with the Customer Service Centre, Technical Service Centre, brands, factories and National Learning Centre to ensure customer satisfaction / resolution.
- You’ll identify and influence process improvement to ensure our Dealers are suitably supported on determining the best options for our customers and ensuring the most efficient solution is driven through proactive measures and technology.
Skills & experience you can bring to the role:
- Proven success in diagnosis on a range of vehicle systems with wide experience in all aspects of vehicle repairs.
- Ideally a High Voltage Expert qualification but a minimum requirement of Master Technician qualification.
- Excellent computer/analytical skills to troubleshoot issues.
- Strong communication skills to relay information effectively at all levels.
- Highly motivated self-starter able to work on own initiative with a desire to resolve a variety of technical issues at one time, providing world class customer satisfaction.
- Focus on prevention as well as cure and able to work independently as well as within a collaborative team structure.
- Full UK driving licence.
What can we offer you?
Along with a competitive salary, car schemes (including cars for family members), discretionary bonus, enhanced pension contributions, healthcare cash plan, 27 days holiday plus bank holidays, hybrid working, additional training, 4 x life insurance & health & wellbeing support, we also offer a wide range of flexible benefits to suit you and your lifestyle.

One Aftersales
One Aftersales combines experts from across the business into one function, focusing on different areas of our aftersales proposition. Every day is different, often requiring lots of cross-team working and collaboration, with problem solving how to deliver the best experience for our customers once they are owners of one of our vehicles. Decisions have a quick and direct impact on our proposition, and have a major impact on the success of our business; from both a reputational and financial perspective.
About You
About Us
We’re driven by difference. With six big brands under one roof – each with its own history, designs and innovations – we’ve created some of the world’s most iconic vehicles, from luxury sports cars to family camper vans. Here, you’ll discover opportunities, explore ideas and tackle challenges that you won’t find anywhere else.

It takes a range of teams to make the Group successful. We all share the same aim: to deliver sustainable mobility for generations to come, while keeping the customer and their changing demands at the heart of everything we do.

There’s never been a more exciting time to join our industry as it undergoes the biggest transformation for over 100 years. With digitalisation, electrification and driverless mobility all coming to the market, we’re actively looking for people with new skills, knowledge, and outlooks. A brave new world demands brave, new, diverse people; so whatever your background, we would love to hear from you. We know that different perspectives and thought processes are vital as our industry goes through an exciting period of change.

Job Description

Working in Aftersales

Find out more

See all latest jobs

See the latest Aftersales jobs

See the latest Volkswagen Group UK National Learning Centre - Milton Keynes jobs

Apply now

Our rewards and benefits

Join us and you’ll find a very different type of organisation. So, we’ll reward you with an attractive range of benefits, and we’ll recognise your personal commitments beyond work by protecting your wellbeing. We’ll also give you all the support and learning opportunities you need to develop a successful career with us.

Annual leave

Discretionary bonus

Enhanced pension contributions

Car schemes for you and your family

Life assurance

Private medical insurance*

Healthcare cash plans*

Mental wellbeing support

Occupational health provision

Paid volunteering days

Sick pay at full rate of pay

Income protection insurance

Fuel card*

Onsite restaurant, EV charging, parking and car wash

Employee discounts portal

Reduced ticket prices

Employee referral scheme

Additional wellbeing support

Flexible financial security benefits

Additional flexible benefits

* Please note that some benefits will differ by grade.

What inclusion means to us

We want everyone at Volkswagen Group UK to feel included. Why? Because unique voices and perspectives are vital for our future. And we know that enabling diverse teams to thrive, be creative, and be heard, leads to better business outcomes. That’s why we run various programmes to promote a diverse, inclusive and non-discriminatory culture. And we’re proud of earning Inclusive Employers’ Gold accreditation in 2024. But there’s always more to do.

Find out more

Meet some of the team

Metin, Technical Support Manager

Service and Technical is for many of us the heart of the business or to put it another way the engine room. It's where I aspired to be years ago and still love being today. It's the daily variety, the challenge and the opportunity to develop new ideas along with working with state of the art technology, fixing stuff and making a difference for our customers.

Beth, Technical Support Team Manager

I started my career on the Approved Apprenticeship Programme at the National Learning Centre, so I’m proud to work alongside the subject matter experts that I always admired. One Aftersales is a great place to work. It’s a welcoming, friendly environment with incredible opportunities, that’s allowed me to grow both professionally and personally.

Gavin, Parts Operations Marketing Programmes Manager

Starting in the business on the graduate scheme I held various positions before moving into a permanent one. My role of Parts Operations Programmes Manager is truly one of those where no day is the same. I could be working through a business case, preparing and reviewing a marketing campaign, releasing incentives for our network or preparing social media content. It is extremely varied!

Jas, Proposition Development Manager

Volkswagen Group UK is a terrific place to work, with a great people culture, as well as vast opportunities to challenge yourself, grow your career and make an impact.

Sarah, Events and Communications Manager

Having worked in a variety of roles for Volkswagen Group since 2005 I have seen many changes across the business and have been fortunate enough to be a part of a number of great teams and work with amazing people. My career has taken me to Audi twice, Group Commercial Services, Learning Services, People Team, Volkswagen Passenger Cars and now Aftersales. Being a part of this team has really supported my personal development, having the opportunity to get involved in a number of exciting projects and work with stakeholders across the brands and beyond.

Our typical hiring process

Weeks 1 to 2

Vacancy open for online applications.

Weeks 3 to 4

Screening of CVs and Talent Attraction initial call.

Weeks 5 to 6

Face-to-face interviews and associated tasks.

Week 7

Interview feedback and outcome.

Week 8 onwards

Offer, contract paperwork and onboarding.

Ready to apply?