Reporting Manager (Part time) - Fixed term contract

All Locations:

Volkswagen Group UK - Milton Keynes
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All Departments:

Aftersales Intelligence
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Salary Details:
Grade D1
Vacancy Type:
Fixed Term Contract - Part Time
Advertising End Date:
05 May 2026
Internal Advertising End Date:
05 May 2026
Job share considered:
Not Specified

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About The Role
One Aftersales are recruiting for a Reporting Manager on a part time (23.5 hours) fixed term contract basis until July 2027.

What you could be doing:
- In this role within the Aftersales Intelligence team, you will be responsible for delivering insight into network performance, ensuring it is presented clearly, meaningfully and in market context.
- Alongside regular reporting, you will work closely with internal stakeholders and external partners to understand requirements and help shape effective solutions. This will enable you to deliver metrics, dashboards and other outputs that support improved Aftersales performance across our retailer network, field teams and wider stakeholders within Volkswagen Group UK and HQ.
Skills & experience you can bring to the role:
- Ability to work to tight deadlines whilst managing conflicting demands and priorities.
- Excellent attention to detail, analytical and excel skills
- High degree of commercial awareness and acumen.
- Ability to find creative solutions to complex issues.
- Can be flexible and adaptable in approach.
- Experience with Excel, Power BI, Power Query, Qlik or similar BI tools.
- Experience of Automotive Aftersales is an advantage, but not essential.
What can we offer you?
Along with a competitive salary, car schemes (including cars for family members), discretionary bonus, enhanced pension contributions, private healthcare, 27 days holiday plus bank holidays, 4 x life assurance & health & wellbeing support, we also offer a wide range of flexible benefits to suit you and your lifestyle.

One Aftersales
As the largest function within Volkswagen Group UK, One Aftersales is driving the future of customer experience across five leading brands: Volkswagen, SEAT, Škoda, CUPRA, and Volkswagen Commercial Vehicles. In partnership with over 500 Retailer Partners, we combine smart processes, cutting-edge technology, and data-driven insights to deliver exceptional aftersales solutions. This is a fast-paced, collaborative environment where you’ll work across all areas of the business, contributing to projects that shape the automotive industry. We value initiative and ambition—and we reward it with real opportunities for growth, development, and career progression.
About You
About Us
We’re driven by difference. With six big brands under one roof – each with its own history, designs and innovations – we’ve created some of the world’s most iconic vehicles, from luxury sports cars to family camper vans. Here, you’ll discover opportunities, explore ideas and tackle challenges that you won’t find anywhere else.

It takes a range of teams to make the Group successful. We all share the same aim: to deliver sustainable mobility for generations to come, while keeping the customer and their changing demands at the heart of everything we do.

There’s never been a more exciting time to join our industry as it undergoes the biggest transformation for over 100 years. With digitalisation, electrification and driverless mobility all coming to the market, we’re actively looking for people with new skills, knowledge, and outlooks. A brave new world demands brave, new, diverse people; so whatever your background, we would love to hear from you. We know that different perspectives and thought processes are vital as our industry goes through an exciting period of change.

To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage the application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.

Job Description

Working in Aftersales

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Our rewards and benefits

Join us and you’ll find a very different type of organisation. So, we’ll reward you with an attractive range of benefits, and we’ll recognise your personal commitments beyond work by protecting your wellbeing. We’ll also give you all the support and learning opportunities you need to develop a successful career with us.

Annual leave

Discretionary bonus

Enhanced pension contributions

Car schemes for you and your family

Life assurance

Private medical insurance*

Healthcare cash plans*

Mental wellbeing support

Occupational health provision

Paid volunteering days

Sick pay at full rate of pay

Income protection insurance

Fuel card*

Onsite restaurant, EV charging, parking and car wash

Employee discounts portal

Reduced ticket prices

Employee referral scheme

Additional wellbeing support

Flexible financial security benefits

Additional flexible benefits

* Please note that some benefits will differ by grade.

What inclusion means to us

We want everyone at Volkswagen Group UK to feel included. Why? Because unique voices and perspectives are vital for our future. And we know that enabling diverse teams to thrive, be creative, and be heard, leads to better business outcomes. That’s why we run various programmes to promote a diverse, inclusive and non-discriminatory culture. And we’re proud of earning Inclusive Employers’ Gold accreditation in 2024. But there’s always more to do.

Find out more

Meet some of the team

Metin, Technical Support Manager

Service and Technical is for many of us the heart of the business or to put it another way the engine room. It's where I aspired to be years ago and still love being today. It's the daily variety, the challenge and the opportunity to develop new ideas along with working with state of the art technology, fixing stuff and making a difference for our customers.

Beth, Technical Support Team Manager

I started my career on the Approved Apprenticeship Programme at the National Learning Centre, so I’m proud to work alongside the subject matter experts that I always admired. One Aftersales is a great place to work. It’s a welcoming, friendly environment with incredible opportunities, that’s allowed me to grow both professionally and personally.

Gavin, Parts Operations Marketing Programmes Manager

Starting in the business on the graduate scheme I held various positions before moving into a permanent one. My role of Parts Operations Programmes Manager is truly one of those where no day is the same. I could be working through a business case, preparing and reviewing a marketing campaign, releasing incentives for our network or preparing social media content. It is extremely varied!

Jas, Proposition Development Manager

Volkswagen Group UK is a terrific place to work, with a great people culture, as well as vast opportunities to challenge yourself, grow your career and make an impact.

Sarah, Events and Communications Manager

Having worked in a variety of roles for Volkswagen Group since 2005 I have seen many changes across the business and have been fortunate enough to be a part of a number of great teams and work with amazing people. My career has taken me to Audi twice, Group Commercial Services, Learning Services, People Team, Volkswagen Passenger Cars and now Aftersales. Being a part of this team has really supported my personal development, having the opportunity to get involved in a number of exciting projects and work with stakeholders across the brands and beyond.

Our typical hiring process

Weeks 1 to 2

Vacancy open for online applications.

Weeks 3 to 4

Screening of CVs and Talent Attraction initial call.

Weeks 5 to 6

Face-to-face interviews and associated tasks.

Week 7

Interview feedback and outcome.

Week 8 onwards

Offer, contract paperwork and onboarding.

Ready to apply?