• About The Role

  • Volkswagen Commercial Vehicles are recruiting for a Customer Journey Manager on a part time (23.5 hours), permanent basis. For this role, we require your working hours to cover the full 5 days of the week.
     
    What you will be doing:
    • Responsible and accountable for contributing to overall improvements in Customer Experience throughout the customer journey to support delivery of brand objectives for Loyalty, Retention and Customer Satisfaction. 
    • Be known as the customer expert, leveraging available insight and ensuring that a customer centric approach is taken in relevant decisions across the business.
    • Providing direction and insight to brand Senior Management down, to implement the necessary customer focus and actions to achieve business objectives.
    • Act as the brand point of contact for the Group CSC team in particular where brand actions are required as outputs or where new brand activities and initiatives are needed as inputs to the CSC.
    • Direct engagement with key Fleet customers, senior Fleet leadership, and internal stakeholders to support delivery of the brand’s fleet aftersales ambitions across the network. Support to Customer Proposition & Ownership Manager with Fleet technical escalations and help define and deliver resolutions to maximise vehicle uptime.
    Skills & experience you can bring to the role:
    • Data insight and intelligence experience with high attention to detail and the ability to analyse and determine priorities from a mass of data.
    • Customer centric thinking.
    • Good negotiation and presentation skills and able to communicate at a senior management/board level. 
    • Flexible and can be adaptable to fast changing situations with good organisational skills to successfully manage multiple and varied projects.
    • Has tenacity and determination to achieve results, despite set-backs.
    • Able to manage diverse and significant budgets on a monthly basis.
    What can we offer you?
    Along with a competitive salary, car schemes (including cars for family members), discretionary bonus, enhanced pension contributions, private healthcare, 27 days holiday plus bank holidays, 4 x life assurance & health & wellbeing support, we also offer a wide range of flexible benefits to suit you and your lifestyle.

    Volkswagen Commercial Vehicles
    Over 70 years ago, the first Transporter arrived in the UK, Volkswagen Commercial Vehicles has been delivering for organisations ever since, no matter how big or small.

    Today, Volkswagen Commercial Vehicles offers a diverse model range of commercial as well as passenger carrying and lifestyle models – from sturdy Crafter panel vans, dropsides and tippers, through the California campervans, to the Multivan and ID. Buzz passenger carriers.

    We’re proud of a heritage built on adventure, with a strong family feel and team spirit in all we achieve, making each and every person feel a valued member of the brand.
  • About Us

  • We’re driven by difference. With six big brands under one roof – each with its own history, designs and innovations – we’ve created some of the world’s most iconic vehicles, from luxury sports cars to family camper vans. Here, you’ll discover opportunities, explore ideas and tackle challenges that you won’t find anywhere else.

    It takes a range of teams to make the Group successful. We all share the same aim: to deliver sustainable mobility for generations to come, while keeping the customer and their changing demands at the heart of everything we do.

    There’s never been a more exciting time to join our industry as it undergoes the biggest transformation for over 100 years. With digitalisation, electrification and driverless mobility all coming to the market, we’re actively looking for people with new skills, knowledge, and outlooks. A brave new world demands brave, new, diverse people; so whatever your background, we would love to hear from you.  We know that different perspectives and thought processes are vital as our industry goes through an exciting period of change.
     
    To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage the application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.

Our rewards and benefits

Join us and you’ll find a very different type of organisation. So, we’ll reward you with an attractive range of benefits, and we’ll recognise your personal commitments beyond work by protecting your wellbeing. We’ll also give you all the support and learning opportunities you need to develop a successful career with us.

Palm Tree with sun and sea

Annual leave

Hand holding money

Discretionary bonus

Piggy bank with money

Enhanced pension contributions

House and car

Car schemes for you and your family

People underneath umbrella

Life assurance

Hand holding heart

Private medical insurance*

Heart with pound symbol

Healthcare cash plans*

Head with lotus flower

Mental wellbeing support

Heart with suitcase

Occupational health provision

Heart with hands shaking

Paid volunteering days

Stethoscope with pound symbol

Sick pay at full rate of pay

Shield with pound

Income protection insurance

EV Car

Fuel card*

Plate with knife and fork

Onsite restaurant, EV charging, parking and car wash

Hand with pound symbol

Employee discounts portal

Star with pound symbol

Reduced ticket prices

Two people communicating

Employee referral scheme

Person meditating

Additional wellbeing support

Heart with pound symbol

Flexible financial security benefits

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Additional flexible benefits

* Please note that some benefits will differ by grade.

What inclusion means to us

What inclusion means to us

We want everyone at Volkswagen Group UK to feel included. Why? Because unique voices and perspectives are vital for our future. And we know that enabling diverse teams to thrive, be creative, and be heard, leads to better business outcomes. That’s why we run various programmes to promote a diverse, inclusive and non-discriminatory culture. And we’re proud of earning Inclusive Employers’ Gold accreditation in 2024. But there’s always more to do.

Find out more

Meet some of the team

Lisa, Sales Support Manager

When I left school, I started working for a Volkswagen retailer as a Receptionist and Showroom Host before progressing through to the role of Fleet Business Development Manager and then taking on the role of a New Car Development Coach. I started at the head office via a third party supplier in 2018 before joining officially in 2020. I love that we all have the same goal and work as a team to achieve it. Each month has different challenges, but we always work together get things done.

Lisa, Sales Support Manager
Ewan, Sales Reporting Manager

The ever-changing nature of the role means there’s no lack of excitement and seeing the impact of my work played out in real time allows me to continually learn and improve my approach. I find the passion and knowledge that the people around me bring to their roles really inspiring.

Ewan, Sales Reporting Manager
Shane, National Operations Manager

I joined Volkswagen Group UK after university having previously completed an undergraduate placement here. Since then, I have held a variety of roles. I love the breadth of my current job. Whilst delivering sales is our number one objective, there’s loads of other topics that support sales performance, such as our customer strategy, customer loyalty, lead management, network performance incentives and training.

Shane, National Operations Manager
Edd, National Operations Manager

We’re involved with all areas of the business – you really are at the heart of everything that touches the retail network. Sometimes it’s as much about challenging internal departments on the most effective solutions to problems as it is about challenging the network on their performance. Collaboration and commerciality are key to our success – it’s fast-paced and a great place to be.

Edd, National Operations Manager

Our typical hiring process

Weeks 1 to 2

Vacancy open for online applications.

Weeks 3 to 4

Screening of CVs and Talent Attraction initial call.

Weeks 5 to 6

Face-to-face interviews and associated tasks.

Week 7

Interview feedback and outcome.

Week 8 onwards

Offer, contract paperwork and onboarding.

Ready to apply?

Customer Journey Manager - part time

Volkswagen Group UK - Milton Keynes
Reference number: 610
Apply now

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